Free Returns Label

We hope you love your Elly Pinx jewellery, but if by any chance you are not completely satisfied with your purchase, you can return your order to us using the free returns label included in your delivery. Unidentified returns may be returned to the sender.

14-Day Return Period

We require that all unwanted products are returned within 14 days of receipt.

Condition of Returned Products

The products must be returned to Elly Pinx in the same condition as they were sent and have not been altered, tampered with or worn. Please note that we cannot accept any returns of products that have been used and/or where tags have been removed.

Proof of Postage

Proof of postage should always be obtained from the Post Office when returning items. Failure to do so may result in refusal to refund should your parcel go missing.

Refund of Returns

All goods which have been returned in line with this Returns Policy will be credited to the original purchaser’s credit card at the price paid for the item.


Please note that in the interests of hygiene, earrings cannot be returned, unless they have remained in their original wrapping.

Revision of Terms and Conditions

We have the right to revise and amend these terms and conditions from time to time. Purchases will be subject to the policies and terms and conditions that were in force at the time that you purchased your products from us.